0-60 DAY RETURN WINDOW
1-30 Days: You may return your item for either a store credit with free shipping or for a refund with a $14.95* return shipping fee.
*This will be deducted from your total refund amount
31-60 Days: Items can be returned for store credit only.
Customers should consult the customs legislation of their country. Returns and exchanges are the responsibility of the recipient.
If orders are refused by customers at the point of delivery or if there is a chargeback to SAMPLE HAUS ANYTHING for return shipping or duties, the customer is financially responsible and it will be deducted from their credit.
What can be returned?
Any item ordered from us can be returned as long as it is still in original packaging and resalable condition. Any damages made to the original packaging will result in an $8 dollar penalty.
The only exception is underwear, as it is non-returnable due to sanitary concerns.
Unfortunately, we can not accept the return of used gear.
How much will be refunded?
Whether returning for store credit or refund, the amount given to you is for the value paid for the item.
The original amount paid for shipping is not able to be refunded, as shipping costs cannot be recouped.
- To Return an Item please click here
- You will need to enter your email address/phone number associated with the order as well as your order number.
Please feel free to contact us at firstname.lastname@example.org
Please note, these steps are necessary to ensure the integrity of the return. Failure to follow these steps assures total onus on the customer.